Police and City Services

For police, fire and EMS emergencies, dial 911. 

For non-emergency questions about city services, dial 311.

Dial 311 for uncomplicated access to city services and information. 

Download the 311 mobile APP for iPhone and Android devices: http://www.austintexas.gov/department/311/smart-phone-app

The Austin Police Department publishes a 12-page "Resource Manual" that contains a wealth of contact information about Police and City services - from a complete list of police phone numbers to all other City services like who to call to report a street sign down, utility outages or potholes in the street. Click here to see the latest edition (from 2014) in PDF format.

Click here for the Austin Police Department FAQ.

Each neighborhood in Austin has a District Representative who is a police officer assigned to a Region/Section of Austin. The officer handles non-emergency issues such as abandoned cars, parking violations, transients, trash dumping - anything that has to do with code violations. The Eastwoods neighborhood is located in Region 1/Baker Section./B1

District Representative for Region 1/Baker Section/B1:    

• Officer: Eric Copeland
•  Phone: (512) 974-8124
• Email: http://www.austintexas.gov/email/ericcopeland

Austin Police Dept. Smartphone APP  - Stay informed and engaged  (Phone and Android)

University of Texas Outdoor Warning System - Strategically placed sirens that warn the university campus and Eastwoods neighborhood to take shelter in the event of an emergency, such as a severe weather event. Visit the website for complete instructions. A one-minute test is performed the 1st Wednesday of every month at 11:50 am.

Tip 411 - A free service by the Austin Police Department. You can sign up to receive, via email and/or text message, several types of alerts:

• Citizen Alerts - contain information about crime trends, descriptions of suspects, missing persons advisories, crime prevention tips.
• Business Alerts - are targeted to a specific business type, and will offer information about crimes pertinent to businesses.
• Case Alerts - contain information about specific open cases.
• Watch Group Alerts - can keep you informed about issues pertaining to your neighborhood or a community group.

Crime statistics in Austin - See maps of crime locations in Austin. Selection criteria includes date ranges, types of crime, your local neighborhood, etc.. You can even sign up for email notifications.

Austin Resource Recovery Department (formerly Solid Waste Services) provides residential curbside collection of trash, recycling and yard trimmings. Additional services include sweeping streets, collecting dead animals, operating a drop-off center for household hazardous waste and collecting bulk items and large brush. If you have any questions about these services, call 311.

In 2009, the Austin City Council passed Texas’ first Zero Waste Plan (pdf file) and set a goal to reduce the amount of waste sent to area landfills by 90 percent by 2040. To ensure Zero Waste is achieved, the Austin Resource Recovery Department established a more aggressive goal and plans to reduce the amount of waste sent to landfills by 90 percent by 2030.

Eastwoods neighborhood waste disposal guidelines:

• Non-recyclable waste is picked up every Friday (Click for guidelines).
• Recyclable solid waste is picked up every other Friday (Click for guidelines).
• Tree trimmings and yard waste are picked up every Friday (Click for guidelines).
• Street sweeping occurs every other month. (Click for guidelines/schedule)
• Bulk pickup of tree trimmings and yard waste occurs twice per year.

                   Residents are notified by mail in advance (Click for guidelines).

• Bulk pickup of household items occurs twice per year.

                   Residents are notified by mail in advance (Click for guidelines).

• Hazardous waste must be delivered to the Hazardous Waste Facility.

                   It is a FREE service (Click for guidelines/location).

• Composting is an excellent way to reduce waste (Click to see the city's composting program).

Click here for the schedules of all waste disposal services listed above.

New residents: Waste disposal services begin automatically when you open your electricity and water accounts, however you will need to call 3-1-1 to specify what cart size you want.

Do you need to dispose of an old mattress? Click here for a site with lots of options.